You can provide reasons for declining a viewing request or cancelling a viewing from your dashboard. You can provide reasons to individuals in the cancellation email they receive.
When you decide to cancel, you'll be asked to select a reason for the cancellation. We then pre-fill a default response to be sent to applicants. The default responses we provide gives a basic reason for the cancellation, but you can edit this if you would like to personalise the message and add extra detail. We include the response that you've written in the cancellation email sent to the applicant.
Follow the steps below to provide a reason for declining a viewing request or cancelling a viewing.
- Click on the Find tab on your dashboard and select Viewings from the submenu
- Go to the Upcoming section, then click View on a viewing
- Click Manage, then either Decline or Cancel
- For booked viewings, select who cancelled the viewing
- Select a reason for cancellation from the drop-down menu
- Review the pre-filled default message and edit it if you wish
- Click Decline/Cancel viewing to cancel the viewing and send the cancellation email
If you need further assistance, email us at partners@residently.com or reach out via chat.