Please read the final report carefully to understand why Let Alliance have considered the applicant not acceptable. You may find the referencing comments from Let Alliance useful, which are displayed on the applicant's referencing task card. Select a stay on your dashboard and click on the Referencing tab to locate the task card for an applicant, then read through the comments.
In exceptional circumstances, Let Alliance may be able to discuss with you why the applicant has been rejected. Call them directly on 01244207040, quoting the enquiry ID for the application. Please read this article for guidance on where to find this on your dashboard. Please be aware that Let Alliance might not be able to discuss specific details with you.
Please note that you should not communicate to the applicant why they have failed referencing. We are aware that applicants are often keen to understand why they have been rejected, but we'd like to stress that you should not share any details with them, as advised by Let Alliance.
If you need further assistance, email us at partners@residently.com or reach out via chat.