Please make sure that you configured the contract correctly when you generated it. If there are guarantors on the stay, please make sure that you selected 'Show' for the Guarantor Addendum option. All residents and guarantors on the application will experience technical issues when signing the contract if 'Don't Show' was selected for the Guarantor Addendum option. If you've done this by mistake, you will need to delete the contract and generate an new one.
If the applicants are experiencing technical difficulties, please forward this Resident Help Centre article to them.
If the applicants are sharing the same device to sign the contract, all users will need to make sure that they log in and log out of their application before the next signer uses the device to sign the contract.
If you need further assistance, email us at partners@residently.com or reach out via chat.