Once an applicant has submitted an offer, it cannot be amended. If the applicants have entered their salary incorrectly in the offer form, e.g. they've put their annual income as £52 and not £52,000, you'll either need to decline the offer and submit a new offer for the applicants to complete, or proceed with the current offer displaying the incorrect annual income.
If you proceed with the offer displaying the incorrect annual income, the residents will still be able to enter their correct annual income amount in their paperwork application. This information will be passed on to Let Alliance, not the information in the offer form.
If you need further assistance, email us at partners@residently.com or reach out via chat.