An interim report will be available on your dashboard within 30 minutes of the application being submitted by the lead resident. You can view when the lead resident has submitted the application when the first task card under the Referencing tab, 'Submit paperwork for referencing', turns green. There is a timestamp in the top right-hand corner of the cards, where you can see when the lead resident submitted the application. This may give you an indication of when you can expect to receive the final reports.
The referencing process usually takes between 3 to 5 working days to be completed, so the final reports should be available on your dashboard after 5 working days. Please note, referencing progress is dependent on the number of applicants on the stay and the responsiveness of external references. It also depends on whether the correct details and documents were submitted with the application. Let Alliance may need to reach out to the applicants directly for further information, and this will delay referencing.
Once Let Alliance have completed the referencing checks for all applicants, we'll send you an email notification informing you that referencing is complete and that the final reports are available for you to view on your dashboard. Please read this article for how to view the reports on your dashboard.
If you have any trouble viewing the referencing reports, please get in touch.
If you need further assistance, email us at partners@residently.com or reach out via chat.