You can view the progress of details and documents being uploaded for referencing on your dashboard. Follow the steps below to view progress.
- Go to the Applications tab
- Select a stay, filtering by property or resident
- Go to the Referencing tab, locate the first task card, 'Submit paperwork for referencing', and click View progress. From here you can see whether residents and guarantors have accepted the email invitation, and you can monitor which sections of the application have been completed: Basics, Identity, Address History and Income. You can also check whether the application has been submitted
All residents and guarantors need to accept their email invitation before their details and documents can be uploaded for referencing. The lead resident is responsible for submitting the application as a whole, even if the 'individual paperwork' option was selected in the offer form. Applicants are prompted to upload their details and documents by our automated reminder emails. We send an email to applicants every 24 hours for 3 days.
If you feel that it's taking longer than usual for applicants to upload their details and documents for referencing, you may wish to contact them directly to ask if they need any support. In the first instance, you should guide them to the Resident Help Centre.
If you need further assistance, email us at partners@residently.com or reach out via chat.