Follow the steps below to process a renewal from your dashboard. First, you'll need to add a new term to an existing stay. Once you've done this, you'll need to edit the people on the new term. Finally, you'll need to issue a renewal contract.
- Go to the Stays tab and select a stay
- Click on the Terms tab
- On the 'Current' active term click Edit on the right, add an end date and click Save changes. This is important because when you add a new term, the dashboard will automatically set the new term's start date to the day after the previous term ended
- Once you've done this, click Add a term and fill in the required information for the new renewal term, amending the details where necessary
- Set Holding deposit to £0. This amount isn't necessary for a renewal and won't be shown in the contract - Click Add term at the bottom of the page to save the new term
If anyone on the existing tenancy is not joining the new term, or if someone new is joining the renewal term, please see this article and to issue a contract please refer to this article.
If you need further assistance, email us at partners@residently.com or reach out via chat.