Help Centre
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Activity overview
Latest activity by Help Centre-
Help Centre created an article,
How can I filter by property, resident and portfolio on the dashboard?
You can filter by property, resident and portfolio on the Applications and Stays tab on your dashboard. Use the filter to locate an application or a stay quickly and easily by following the steps b...
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Help Centre created an article,
How do I reinstate a declined stay?
You can reinstate a stay after you've declined it from the Applications tab. Follow the steps below to reinstate a declined stay from your dashboard. Go to the Applications tab and click the Decli...
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Help Centre created an article,
Why am I getting an error message when trying to generate a contract?
If you cannot generate a contract because you're getting an error message, there may be an issue with one of the compliance certificates for that property or the additional documents that you've up...
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Help Centre created an article,
How do I decline or cancel an application?
Follow the steps below to decline, delete or cancel an application from your dashboard. Go to the Applications tab and select a stay Click Actions > Decline application Select a reason for declin...
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Help Centre created an article,
Can I amend the offer form if the details need updating?
No, you can't amend the offer form details once you've sent the offer invitation to the applicants. For example, if the number of adults or children (permitted occupiers) on the offer form is incor...
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Help Centre created an article,
What are Resident Insights?
With the Resident Insights feature enabled on your portfolio, you get age band distribution, income band distribution, estimated tenant type distribution and job sector distribution along with othe...
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Help Centre created an article,
What are Find Reports?
With Find Reports enabled on your portfolio, you get pricing insights, an interactive demand funnel and a list of comparable properties and listings. The pricing insights feature tells you the cur...
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Help Centre created an article,
Where can residents view their contract and compliance documents in the Residently app?
Once a stay has been completed and approved on the dashboard, residents will be able to view their tenancy documents under the 'My Home' tab in the Residently app. Under the 'Documents' section, th...
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Help Centre created an article,
How do I add notes to a lead from the Viewings tab?
Follow the steps below to add notes to a lead from the Viewings page on your dashboard. Click on the Find tab and select Viewings from the drop-down menu Select a viewing from the list, filtering ...
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Help Centre created an article,
How do residents make rent payments via the Residently app?
Please note that currently only residents whose properties are managed by Touchstone can make payments for rent and other charges within the Residently app. If a resident's property is managed by a...