Help Centre
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Activity overview
Latest activity by Help Centre-
Help Centre created an article,
Why can't I see where to input additional charges on the agent offer form?
You will first need to select the property from the drop down list and once selected, the box to add additional charges should display if additional charges have been set on the portfolio that that...
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Help Centre created an article,
What does Holding Deposit not collected by Residently mean?
On the offer form if Holding Deposit not collected by Residently is stated, this means that the Holding Deposit was collected off of our platform by yourselves / your agent and you will need to lia...
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Help Centre created an article,
How can I view an application once a tenancy has started?
Once a tenancy has past 30 days from the start date it disappears from the Applications view.You can view the application for a tenancy by following the below steps:Clicking the Properties tabFilte...
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Help Centre created an article,
How can I unarchive / reinstate a let?
If you have archived a let in error and wish to reinstate it, this can only be completed if the let was archived in the last 3 months. To do this go to "Manage" > "Reinstate" You will get the follo...
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Help Centre created an article,
Resident Help Centre
The Resident Help Centre has been designed to support applicants throughout their rental journey.You should use the Resident Help Centre to support your customers whenever they have queries about c...
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Help Centre created an article,
How does Residently calculate residents' affordability?
The thresholds on a listing are customisable and determine the pre-qualification thresholds at which residents are offered a viewing. However, thresholds for referencing are set at a minimum of thi...
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Help Centre created an article,
Why is the Contracts stage incomplete even though all parties have signed the contract?
The reason why the Contracts stage is incomplete even though all task cards are complete could be because there is an unissued contract associated with the join. Follow the steps below to find out ...
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Help Centre created an article,
How do I change the tenancy details on the referencing reports?
If you have reassigned an application to a different property after the referencing process has been completed, you will need to log into the Let Alliance portal to change the tenancy details on th...
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Help Centre created an article,
How do I re-reference residents and guarantors?
You can submit a re-referencing request from the Stays tab on the dashboard. You'll need to select who on the stay you want to be referenced, the term and the share of rent. Follow the steps below ...
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Help Centre created an article,
How do I change the portfolio a property is assigned to?
Follow the steps below to change the portfolio a property is assigned to on the dashboard. Go to the Properties tab and select a property, using the filter options if required Click View on the sel...