You can submit a re-referencing request from the Stays tab on the dashboard. You'll need to select who on the stay you want to be referenced, the term and the share of rent. Follow the steps below to re-reference a resident or a guarantor.
- Go to the Stays tab on the dashboard and select a stay
- Click on the References tab
- Click Create a reference. Select who the reference is for, which term you want to reference them for and their share of rent. If you need to, click Add new term to add a new term
- Click Create reference request to submit the form
Once submitted, you'll be presented with the re-referencing progress page. Here, you can view the reference request details, paperwork progress and full details of the referencing checks and their progress in real time. Click View request under the References tab to view the re-referencing progress page.
Once the resident or guarantor has submitted their paperwork, their application will be sent automatically to Let Alliance straightaway. Please refresh your dashboard to view the updated submission status. You can view Let Alliance notes and track referencing progress from the Referencing request page under the References tab on the Stays page.
If you need further assistance, email us at partners@residently.com or reach out via chat.