If an applicant's referencing report comes back as 'Incomplete', it means that Let Alliance have not been able to obtain all the information from the applicant required to complete their referencing. Typically, this means that after multiple attempts to contact the applicant and ask them for specific details or documents, the applicant has failed to provide the information required by Let Alliance to conduct all the referencing checks. We'd advise you to review Let Alliance's referencing notes on the Residently dashboard to find out what information was needed from the applicant. If you have any questions, please call Let Alliance directly.
If you need further assistance, email us at partners@residently.com or reach out via chat.