You can add additional charges when you add a stay, and you can edit them from the Terms tab when a stay is in progress. Follow the steps below to understand how additional charges work on the Residently dashboard.
To add charges to a new stay:
- Go to the Properties tab and select a property
- Then, click Add a stay from either the Property tab or the Stays tab
- Choose whether you'd like to add a new stay or an in situ stay
- Fill in the stay details and and click Next to proceed
- When you land on the 'Charges' page, you'll see two boxes, one for setting Monthly charges and another for Upfront charges
- Use the + and - buttons to select the payment day and number of months' upfront rent
- Next, enter the monthly rent amount and then click Add additional charge to add a charge
- Select the additional charge type from the drop-down list, then enter the amount. You can choose whether you want to include this charge in the amount to reference by ticking the purple box. You will then need to add the corresponding upfront charge and value. A calculator icon will appear to calculate the upfront amounts
- Fill in the details for the rest of the page, then click Finish to invite the applicant to complete and submit their offer
To edit charges on an existing stay:
- Click on the Stays tab and select a stay
- Click on the Terms tab and click Edit
- You can add any additional charge, edit existing charge values and delete or recalculate the upfront value in case the move-in date changes
- Click Save changes to save the new details. You may receive an update notice to warn you that the changes you've made may affect documents already issued for the term. Make sure you take the relevant actions to ensure the documents reflect the updated amounts for additional charges. Click Confirm changes if you're happy to proceed
If you need further assistance, email us at partners@residently.com or reach out via chat.